Welcome to Trendiesshop.site! We value your satisfaction and want you to feel confident in shopping with us. Please take a moment to read through our Refund and Return Policy, which outlines the conditions, procedures, and terms for requesting a return or refund on any product purchased from our website.
1. Overview
At Trendiesshop.site, customer satisfaction is our top priority. While we strive to offer the best quality products, we understand that sometimes things may not go as planned. This policy explains your rights regarding returns, exchanges, and refunds, and the steps to initiate the process.
We accept returns and issue refunds under specific conditions, as detailed below. By purchasing from us, you agree to these terms and conditions.
2. Eligibility for Return
To qualify for a return, your item must meet the following conditions:
- Time Frame: The return request must be made within 7 days of the delivery date.
- Condition: The item must be unused, in its original condition, and in the original packaging.
- Proof of Purchase: You must provide a valid receipt or order confirmation number.
- Return Authorization: All returns must be authorized by our customer service team before you send the product back.
We reserve the right to deny returns that do not meet the above criteria.
3. Non-Returnable Items
Some items are non-returnable and non-refundable, including:
- Products marked as “Final Sale” or “Non-Returnable”
- Personalized or custom-made products
- Intimate or sanitary goods (e.g., undergarments, swimwear, etc.)
- Digital goods or downloadable software
- Gift cards or promotional items
These items are clearly marked on the product page prior to purchase.
4. Damaged or Defective Items
If you receive a product that is damaged, defective, or not as described, we’re here to help. Please contact our customer support within 48 hours of delivery with the following:
- Your order number
- A clear photo of the damaged or defective item
- A description of the issue
After evaluating the issue, we will offer you one of the following options:
- A replacement of the same item at no additional cost
- A full refund to your original payment method
- A store credit for the full amount
5. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, your refund will be processed and automatically credited to your original method of payment within 5–10 business days.
- Rejected Refunds: If the item does not meet return criteria, it may be sent back to you, and no refund will be issued.
Please note: We do not refund original shipping costs unless the return is due to our error (damaged, wrong item, etc.).
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@trendiesshop.site with the required information. We will guide you through the exchange process.
If the desired item is out of stock, we will offer you:
- A replacement of similar value
- A full refund
- Store credit
7. Return Shipping
You are responsible for covering the return shipping costs, except in cases where the product is damaged, defective, or incorrect due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- We are not responsible for returned items lost or damaged in transit.
- Shipping fees are non-refundable.
If your return is eligible for free return shipping (due to our fault), we will provide a prepaid shipping label.
8. How to Initiate a Return or Refund
To initiate a return or refund, please follow these steps:
- Email us at support@trendiesshop.site with the subject: “Return Request – Order #[Your Order Number]”.
- Include the following in your message:
- Full Name
- Order Number
- Reason for return
- Photos (if applicable)
- Wait for confirmation and return authorization from our team.
- Pack your item securely and ship it to the return address provided in the return approval message.
Please do not send items back without prior approval.
9. Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@trendiesshop.site.
10. Order Cancellations
Orders can only be canceled within 12 hours of purchase. After this period, your order will already be processed and shipped.
- If your order has not been processed, we will issue a full refund.
- If the order has already shipped, please follow our return process once it arrives.
11. Fraud Prevention
We monitor all return/refund activity. Excessive or abusive return behavior may result in limited or revoked eligibility for future returns. We reserve the right to deny returns if fraud or abuse is suspected.
12. Policy Updates
We may update this Refund and Return Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the revised effective date.